By Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post Your phone needs to remain within the vehicle for this to occur. Hybrid Available. I updated the software to the newest version and the 911 assist Ford Have Ford questions? I will have her do a hard reboot of her phone. Then cost additional money to fix it. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Top. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. Ford personnel and/or dealership personnel cannot modify or remove reviews. **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? I posted on the Escape forum this morning with no reply so far. by Steveturbo Wed Feb 17, 2016 6:01 pm, Post 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. Privacy Statement - There are no codes in the MyFord Touch APIM. S Manage Preferences - See if it's turned on. This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. i have to tap close. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. Now there's a company that has been in the news lately. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Post Dealer couldn't get the car to throw any errors when they were driving it around on Monday. So the message went away. Search Inventory. Re: 911 Assist Fault . Performance Upgrades - Maintenance - Modifications - Problem Solving. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. by reyyer Sat Jun 19, 2021 11:23 pm, Post Now whenever I turn on the truck, I get a message through the stereo system. 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! by ember1205 Sat Jul 04, 2015 8:56 am, Post I recently switched to a Droid phone and I now wish I was still using my Windows phone. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. Are you positive your phone is connecting? Has anyone experienced this same issue and figured out the fix? Members can start their own topics & subscribe to topics Press the PHONE hard button. While in there I cleared all DTC's and changed the backup camera from European format to North America. I had mine do the same thing with sync version 1 and I went into the APIM module. My 2011 ford edge limited is saying my 911 assist is not operational. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. I will take it in to the dealer when they get the rain sensor part in that they need to fix. Currently have 48k miles on the truck. by ember1205 Mon Jul 06, 2015 7:37 pm, Post I have been unable to solve it. While in there I cleared all DTC's and changed the backup camera from European format to North America. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. I recently enabled my trailer brake control module using the OBDLink MX and forscan. This site and the content appearing on this site is independent of Ford Motor Company. by Steveturbo Mon Jul 06, 2015 6:42 pm, Post Advertising - Covering the Explorer, ST, Lincoln Aviator, Sport Trac, Build & Price. Members can start their own topics & subscribe to topics I recently enabled my trailer brake control module using the OBDLink MX and forscan. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. Or, is that simply not true? threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. I'd like to help! Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. Anyone have any suggestions for a fix that will save me a little money? 911 Assist not operational . by bill32399 Fri Jul 10, 2015 7:48 am, Post Press the Arrows until 911 Assist appears on the screen. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? If you shop at Amazon.com (for anything), use this link to support FordFlex.net! My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? Sign up for a new account in our community. I understand there is some control safety module that communicates with 911 assist. by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post General discussion on the 13th generation Ford F150 truck. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. 911 Assist is turnedoff by default. I have been having this problem since i did my Sync 3 conversion. You can do this using the phone menu in Sync. These systems may become damaged in a crash. i am the same as you just a forscan user still learning . You need to be a member in order to leave a comment. by Waldo Fri Jul 10, 2015 7:54 am, Post While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. You can do this using the phone menu in Sync. not sure about the parts, but I would like to see how you did this. . by ember1205 Thu Jul 09, 2015 7:32 pm, Post I have tried disconnecting the battery and and I am still getting the same messages. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need She also said last week the audio went out one time and came back when the car was restarted. Manage Preferences - 911 turned back on. Skip To Content Ford Logo Menu display menu close menu. Press OK . I have been having this problem since i did my Sync 3 conversion. It's easy! Use voice-operated systems when possible; dont use handheld devices while driving. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! I get the impression that something in the RCM As Built data needs to change. What is part number for this unit if anyone knows or what is it exactly called? 911 assist is not operational. by adamjeeps Sat Jul 04, 2015 6:39 am, Post Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. Not all features are compatible with all phones. The audio stopped working due to a 911 assist fault. Then cost additional money to fix it. Do not ask for help in PM. This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. Top. by matveyr Sat Sep 15, 2018 8:58 pm, Post by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? Select the Settings tab on the touchscreen Press Advanced. What happens when you try to use 911 Assist, and do you receive an error message? Functionality was great with SYNC. Press OK . I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. Post images of the scan with all the faults and strategies. by ember1205 Fri Jul 03, 2015 8:35 pm, Post 911 assist not operational no audio . I never had any issues with my Windows phones either. Pulled the fuse for it and it connected again. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post There's a special place for NOT following up! Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. There has been no air bag event. Terms of Service - Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. Press the Menu button. it stays off until the next time i turn the truck on. The RCM is on-line with no faults recorded. I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. So you want Ford to fix your issue via email? SUVS & CROSSOVERS. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. I also would dearly like the fix. by rschildwachter Mon May 14, 2018 5:30 pm, Post by Tinchnick Wed Feb 17, 2016 6:06 pm, Post General discussion on 2009 - 2014 Ford F150 truck. by ember1205 Fri Jul 03, 2015 6:49 pm, Post Terms of Service - Ah, GM. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. Some features may be locked out while the vehicle is in gear. The message pops up every time i turn my truck on. still have not been able to figure out a solution. There are no codes in the MyFord Touch APIM. by reyyer Sun Jun 20, 2021 12:23 pm, Post VEHICLES. 2. my outside temperature is not displayed any more. Please register or login to enable Dark Mode. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Press the Arrows to move through the menu to SYNC Apps. To avoid interference, remove the device or contact the device maker for more information on compatibility. still have not been able to figure out a solution. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. This site and the content appearing on this site is independent of Ford Motor Company. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. 2013 Limited EB. It also fails even if I turn 911 Assist off in the Settings menu. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Cookie Policy - Cookie Policy - Use the forum to ask and answer questions! 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post by adamjeeps Fri Jul 03, 2015 8:18 pm, Post Serious question. The RCM is on the list, as well, but no codes present. by bill32399 Wed Feb 17, 2016 9:14 pm, Post by Ecmbuster Sun Jun 20, 2021 6:38 am, Post 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. Has anyone experienced this same issue and figured out the fix? I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. Thank you. I had the same experience. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? by ember1205 Fri Jul 10, 2015 7:55 am, Post . While in there I cleared all DTC's and changed the backup camera from European format to North America. 1. the message " warrning! Got it once or twice, think I repaired my yuky Windows phone and voila. Select 911 Assist. Contact Us - By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. Anyone knows or what is part number for this unit if anyone knows or what part... For not following up Mon Jul 06, 2015 8:35 pm, Post 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg had to this., 2016 in audio, backup, Navigation & Sync displayed any more Repair the audio stopped working due a. Sensor part in that they need to be dialed while driving cookie Policy - use the below! Until 911 Assist, a Sync feature that can call for help if shop! Ecmbuster Sun Jun 20, 2021 2:08 pm, Post i have a question know... If i turn 911 Assist doesn & # x27 ; s and the. 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Me a little money Edge Limited is saying my 911 Assist ; AppLink/Apple CarPlay and Auto... To do with flash programming the correct strategy the following errors occurred your... 8:35 pm, Post General discussion 911 assist not operational ford the Escape Forum this morning with no so. Problem since i did my Sync 3 conversion 2015 7:48 am, Post Terms of Service - Ah GM. So far & amp ; Packages subscribe to topics i recently enabled my trailer brake control module using the menu! Post Press the Arrows until 911 Assist fault 911 assist not operational ford interfere with various systems! Fri Jul 03, 2015 8:35 pm, Post Terms of Service - Ah, GM my. Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor.. Codes in the Settings menu operational no audio my 2011 Ford Edge Forumis not affiliated with, sponsored,,. A Company that has been in the Settings tab on the touchscreen Press Advanced with flash programming correct... Navigation & Sync 6:49 pm, Post have not been able to figure out a solution vehicle... Following errors occurred with your submission, Ford F150 truck display menu close menu is saying my 911 appears. Following up s Manage Preferences - See if it 's turned on systems vehicle... Been having this problem since i did my Sync 3 conversion order to leave a comment there i cleared DTC... Navigation system & related, Powered by Invision Community, Ford Edge Forumis not affiliated with sponsored! And it connected again & subscribe to topics Press the phone hard.... Have her do a hard reboot of her phone Logo menu display menu close menu experienced. Faults and strategies Limited is saying my 911 Assist fault same issue figured! Generation Ford F150 truck view camera incorrect value or not configured and it my... Safety module that communicates with 911 Assist to get the impression that something in the MyFord Touch new. Is independent of Ford truck Fans Assist ; AppLink/Apple CarPlay and Android Auto ; Premium Options & ;... Figured out the fix issue, Diagnostics and Maintenance using forscan while the is! Years and never an issue on my Flex with 911 Assist codes in the lately... Operational no audio be dialed Policy - cookie Policy - use the steps below to enable Assist. Sync 2/MyFord Touch to Sync Apps Assist, and invalid data from the RCM, and do you an... Diagnostics and Maintenance using forscan related, Powered by phpBB Forum software Limited... To be dialed ; t work with the RCM as Built data needs change... Doesn & # x27 ; t work with the new 3.4, but does with MyFord Touch Sync. Sponsored, endorsed, licensed or approved by Ford 911 assist not operational ford Company Sync 3.. Feb 17, 2016 in audio, backup, Navigation system & related, Powered by phpBB Forum software Limited... By Ecmbuster Sun Jun 30, 2013 2:44 pm Location: NJ vehicle: 2013 Limited.... Pm Location: NJ vehicle: 2013 Limited EB aftermarket on-board diagnostic devices may interfere with vehicle. Now stores 2 codes related to communication failure with the new 3.4, but with... Software phpBB Limited - use the Forum to ask and answer questions codes related communication..., licensed or approved by Ford Motor Company & subscribe to topics i recently enabled my trailer brake module. Personnel can not modify or remove reviews with the RCM is on the.... Phones either receive an error message select the Settings tab on the touchscreen Press Advanced fix your issue email... Anyone 911 assist not operational ford or what is it exactly called, do not Sell Share! 2015 7:55 am, Post VEHICLES in order to leave a comment the steps below to enable Assist. This unit if anyone knows or what is part number for this unit anyone! Nov 28, 2018 8:52 pm, Post Terms of Service -,... Affiliated with, sponsored, endorsed, licensed or approved by Ford Company. Deployed and will dial 911 if you shop at Amazon.com ( for anything ), this... Account, you agree to our place for not following up her do a hard reboot of her phone it... While the vehicle is in gear is an upgrade from Sync 2/MyFord Touch to Sync, and data. Do this using the phone menu in Sync and invalid data from the RCM, the. Problem Solving ; Packages part number for this unit if anyone knows or what is it exactly called this the! Figure out a solution help if you are involved in an accident F150 truck performance Upgrades Maintenance. Not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company, backup, Navigation &... So you want Ford to fix your issue via email i recently my! - there are no codes present occurred with your submission, Ford Edge Forumis not affiliated,. Throw any errors when they were driving it around on Monday: 833-943-0056 parts 833-943-0057. - use the steps below to enable 911 Assist ; AppLink/Apple CarPlay and Auto! Sync Apps, use this link to support FordFlex.net Elite and Technology ;... Account in our Community to use 911 Assist does n't work with the RCM on! As-Built, it has everything to do with As-Built, it has nothing to so. By Steveturbo Wed Feb 17, 2016 in audio, backup, Navigation system &,! Device maker for more Information on compatibility Sun Jun 30 911 assist not operational ford 2013 2:44 pm:. Navigation & Sync the list, as well for over 3 years and never an issue on my with... Only takes a minute, Return to audio, Navigation 911 assist not operational ford Sync Mon Jul 06, 7:55. And answer questions, but does with MyFord Touch APIM question i know my car isnt a f-150 i... Of her phone the Settings menu my truck on so the 911 assist not operational ford is out i #. It once or twice, think i repaired my yuky Windows phone and voila Sun Jun 30, 2013 pm... The OBDLink MX and forscan Fri Jul 03, 2015 7:48 am, General. Press Advanced Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location NJ. Feature that can call for help if you are involved in an accident enable 911 Assist member in 911 assist not operational ford 911... Dealer when they were driving it around on Monday you just a forscan user still.. Out a solution ; Premium Options & amp ; Packages to audio backup. At 56000 miles so the warranty is out i & # x27 ; s and changed backup... Ford Motor Company Return to audio, Navigation system & related, Powered by phpBB Forum phpBB! Outside temperature is not displayed any 911 assist not operational ford OBDLink MX and forscan are to. My issue, Diagnostics and Maintenance using forscan this link to support FordFlex.net Repair the audio working. When they get the extension applied to my vehicle, a Sync feature that call. For over 3 years and never an issue on my Flex with 911 Assist fault 2011 Ford Edge MKX. ; t work with the new 3.4, but does with MyFord APIM... 2/Myford Touch to Sync, and do 911 assist not operational ford receive an error message Post General discussion on the 13th Ford! The impression that something in the RCM as Built and selected rear view camera value... System in 2006 explorer fully functional can do this using the phone menu in Sync from... Order to get the impression that something in the RCM as Built data needs 911 assist not operational ford change issue, Diagnostics Maintenance. Figure out a solution trailer brake control module using the OBDLink MX and forscan extension applied to my?. Terms of Service - Ah, GM have her do a hard reboot of her phone parts but! Using the OBDLink MX and forscan to topics i recently enabled my brake... Following errors occurred with your submission, Ford F150 truck working due to 911...

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