I had used Suburban for over 10 years. The site is secure. Disclaimer type : 'post', I moved in to a house that had Suburban Propane service and I changed the account to my name and signed the propane tank service agreement. The agreement was not however a class action lawsuit since only a few individuals were being targeted. We continued to get phone calls and bills through 11/10 harassing us about payment. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Suburban Propane, I never even got the notice of the increase. I purchased a house with a propane tank from SP. Mary - that depends. In addition, it has been turned over to a collection agency and suburban will not give us any information on the account. It took another team to come a repair and find gas leaks that they created to start. In August of 2019 they sent me a bill stating that I owed them over $2000, this was beyond what I had already paid them during the year, $2100 or near that figure. 113.2 gallons of propane (fill up on a 350 gallon tank) My tank was at 50% when filled up. We of course had to pay for the refill, but did not receive any credit for the gas lost due to their faulty equipment. We'd call again and be told the same thing only to have no one show up. A class action lawsuit was filed against Suburban Propane Partners, L.P. and Suburban Propane, L.P. (collectively Suburban Propane or Defendants) in the United States District Court for the District of New Jersey on behalf of a putative class of current and former residential propane customers of Suburban Propane (styled Robert Slack, Caroline Oat and Michael Farber v. Suburban Propane Partners, L.P. and Suburban Propane, L.P. , Case No. I have been told that other companies in my area were able to give Suburban a tank if I purchase it and leave my current tank in place. the put in two above ground tanks. I paid $78.24 for 9 gallons of gas and this was with a discount per unit because I am a long time customer. At Suburban, we believe in disclosing the Safety Practices & Training Fee as a separate line item on the customers invoice. Last summer I received a surprise delivery four months after signing their contract and bill for approximately $120 for 5-6 gallons of propane (I only use it for cooking). . A note of thanks. I planned to switch to natural gas that year, however it was cost prohibitive. They didnt swap it out like they said they would, they just removed it. Buy your own tank, make sure your home insurance covers ownership of the propane tank, and have the luxury of shopping the best rate each fill-up. The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. More lies. How do they rate your propane gallon costs? i got one better. I was told theres only three years left on the lease, assuming I would pay lease for three years and then own it (never having used propane before). About BigClassAction.com If you are a person with a disability and need an accommodation to be able to apply for a job, please call 1-844-SP-HIRES (774-4737) or send an email to Recruiting@suburbanpropane.com. I finally paid them because they threatened to cut my service even though ALL I WANTED WAS FOR THEM TO CORRECT MY BILL. On 12/31, called and got relayed Bakersfield branch: I have had some of the worst customer service Ive ever experienced with this company. Clearly, propane costs have not currently reached more than $75 per gallon, so I immediately called the inquiry number on the ticket to request explanation, specifically the Minimum Bill comment that was, prior to 9/15, completely unfamiliar to me during my years as a Suburban customer. Skip to content 1-800-776-7263 We're here 24/7/365 Terms of Service This is the worst company I have EVER used. I would definitely recommend Suburban Propane." in it but they want to charge enough so I wont get hardly anything back for my gas please help me get in on law suit im linda clark in Byhalia ms. Monday, February 27, 2023. they emailed the wrong email account for contract. Finally i told them to stop, that i was switching to Petro and they continued to deliver. I have had two instances now when Ive called to confirm delivery dates and have been told a Lake Stevens,WA office has been giving me the same BS run around and story since Dec.6th. To my surprise I received a bill for 284.00 from Surburban, because according to them, I signed a contract stating that there's a service fee to pick up the tank in the event I cancelled. I finally feel we are in the right track, wrong! I was told by Suburban that I would have to dig up just the top surface area so that they could attach their cables to some hooks on the tank. In addition, no store has ever decided to charge me a rental fee for walking into their business because the last time I shopped there, I had not spent enough money, in their opinion! Some kind of reduction in yearly charges. What was the outcome of this class action lawsuite against Suburban Propane? This Schedule K-1 is accompanied by detailed, user-friendly instructions to assist the investor who prepares his or her own tax return. My mother passed away last January, and it has not been decided what we were doing with the house, so when Suburban came to fill the tank I askjed them not to because of the aforementioned situation. Now two weeks latter No Calls. No call not information. Nevertheless, the case says, Suburban Propane doubled down on its unlawful billing practices in May 2021 by issuing the plaintiff a billing statement in the amount of $7,186.25 based on her purported consumption of 37,203 cubic feet of propane gas over a two-month period. $70 a year to inspect their own tank which takes about 5 minutes. FAQ You all are great. Snapchat Class Action Settlement Of Snapchat Data Privacy Class Action Lawsuit. I called two local suppliers and their prices were $3.39 and $2.329 per gallon respectively. And it is always a pleasure to talk with them. Oh and I will be filing a complaint with the Idaho Attorney general and will be pursuing others to maybe join in a class action. Needless to say bye bye Suburban. That is around 700 dollars a year I am overpaying. I would like a guarantee that Suburban will not fill my tank without permission in the future. A federal court in Houston, Texas, recently dismissed a personal injury suit against grill manufacturer Weber-Stephens Products. The purchase of your own tank will be whats referred to as a sunk cost (no pun intended), but youll more than make that money back (and quickly) by getting the reduced rates. The latest complaint Tank and Service was resolved on Oct 23, 2014. HSR Annual Reports; HSR Resources; Early Termination Updates on Twitter; Early Termination Updates by email; Premerger Notification Office Blog Posts; Premerger/HSR Press Releases; HSR Early Termination Notices API Endpoint; Return to top. Despite refusing to issue a new billing statement, the defendant suggested after several phone calls that the statement could have been the result of a broken or malfunctioning meter, the suit relays. Called in when they said it had to be in Monday. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. As is common practice among companies that deliver product by truck, the Transportation Fuel Surcharge is based on the current price of diesel fuel, and so it may go up or down over time as such price fluctuates. Suburban Propane is a national propane supplier that has fueled America's propane needs with delivery, installation and customer service for over 90 years. I wasnt asking for discounts or anything unreasonable. Six Flags Great America Class Action Settlement of Six Flags Great America Theme Park Biometric BIPA Finger Scan Class Action Lawsuit. Labor costs can vary by region and location. I have had Suburban Propane for a little over a year, the tank was already on the property when I purchased my house. The first I saw of their price was $4.912 per gallon printed on the delivery stub. Doubt that will happen. To add insult to injury, the actual price they charged me was $4.936 per gallon ($707.41/143.3gal). Customer satisfaction since 1928. The Safety Practices & Training Fee (and the other fees described on this page) are not specifically authorized or imposed by any local, state or federal law, and the Safety Practices & Training Fee (and other fees) are not collected on behalf of, or remitted to, any governmental entity. Thank you so much! The other companies that service our area charge between $2.19 and $3.57. You should check with your Attorney General's office - they should be able to direct you to the regulations. I found out later on when Suburban took over that this was not true. I called it was time for my regular fill and I did not want to pay an emergency charge. home When I saw we were only getting reimbursed for $300, I questioned, and was told there was only 19% in the tank, that they had weighed the tank, not read the gauge. The only appliance in the house is the hot water heater and we wash clothes strictly in cold water. Ive been told twice now that they would remove this and send me a bill for the 1.8 gallons they gave me! Lawsuit. Any suggestions would be appreciated. success : function( response ) { I bought a house in 2019 with a leased underground propane tank. My mom kept every bill and statement they received and was very organized. It is not their tank and they do not know age of tank or the integrity of the tank. WHIPPANY, N.J., Aug. 4, 2022 / PRNewswire / -- Suburban Propane Partners, L.P. (NYSE:SPH), today announced earnings for its third quarter ended June 25, 2022. If it's Suburban Propane who installed the tank - then they have the right to charge you a rental fee and you may have been lucky that you didn't pay it for several years. SUBURBAN-PROPANE Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: suburban-propane. Havent pursued legal action again Suburban yet. Joanne, Their answer was we don't know and get another company if you want. Our bill had never been over $100.00 in the 25 years living in our house. This company has been a nightmare to deal with and I would caution anyone considering, to RUN!!!! WHIPPANY, N.J., Oct 22, 2004 /PRNewswire-FirstCall via COMTEX/ -- Suburban Propane Partners, L.P. (NYSE: SPH), a marketer of propane gas, fuel oil and related products and services nationwide, today announced that a jury returned a unanimous . I have spoken with customer service twice and have been told there are no options. 7 gallons at a cost of about $67..! I have in the past paid a tank rental fee of approximately $80 a year, which I was told by the office would cover any maintenance to the tank should something happen. A proposed class action lawsuit claims that Suburban Propane, L.P. has billed Siskiyou County, California residents for volumes of propane gas that far exceed any reasonable amount that would be consumed. Putting in the regulator so that I can use the propane at my house. Today, 9/15/2010, I discovered a Delivery Ticket (Invoice 1136-139471) for the amount of $151.29 attached to my door. I payed the the amount we owed monthly. Our brand-new storage facility is packed with all the first-class amenities you expect when looking for storage units. Vineland house exploded after propane leaked inside due to a delivery error, lawsuit says. Suburban Propane is a nationwide marketer and distributor of a diverse array of energy-related products, specializing in propane, fuel oil and refined fuels, as well as marketing natural gas and electricity in deregulated markets. I prepaid for 175 gallons of kerosene - I tried to call local office on 12/23 but got no answer; have never had good luck going thru the 800 number, because tank was between 1/8 and 1/4 decided not to wait til local office could be reached and put thru request on 12/25 which was not processed until 12/26. Because this doesnt meet their minimums, they tack on a $50 service fee fot not meeting the requirements. Desired outcome: Winter is [], Heating an off-grid home can be a challenge, but a popular, safe, convenient, and green solution for heating is propane. Suburban Propane has an average consumer rating of 2 stars from 141 reviews. office and let them know when to pick up the tank. 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