It is not you, it is me. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. At the moment, we haven't detected any problems at Optimum. @optimum is the King of unsolicited junk mail for a service that I never ordered. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. Please try again later. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. Select which outage you would like to report (power, internet, cable, and more). She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. 1. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Please help! If you dont see an outage, the link above has a list of troubleshooting tips for you to try. If you are having issues, please submit a report below. Comes out to $2.86 a day. Invalid Optimum ID, please complete all fields. Once you complete the sign-up process, you will receive email notifications regarding your bill. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . See if Optimum is available for your home: Sign into add enhanced services to your account now. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. How To Fix an Android That Can't Make or Receive Calls. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Having problems? Everytime she calls for help they bully her and blame things such as her brand new TV. I am terribly sorry to hear that you are without service at this time. An outage is declared when the number of reports exceeds the baseline, represented by the red line. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. We are always here to help! See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. All of the downloads are safe from the vendor's official website. Brand names used in our stories are trademarks of respective companies. However, it could also be a random problem on your side. @optimum let's break up. Select your internet provider and enter your account number. Source. In the last three months, how would you rate Optimum? She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. Did you know you can be compensated for losses if your internet goes out? Leave a message in the comments section! Make sure to report and "downvote" such posts. Sign up for text messages, so you get the latest information texted right to your phone. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. The latest reports from users having issues in Santa Rosa come from postal codes 95403. 5,000. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. This raises the question, donthey have any customers under 70. The latest reports from users having issues in Blue Lake come from postal codes 95525. This raises the question, donthey have any customers under 70. However, it could also be a random problem on your side. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. In the last three months, how would you rate Optimum? I am terribly sorry to hear that you are without service at this time. Check the settings on important communication channels. Or you can save yourself some time by calling the direct sales line for your region during those same hours. It also includes power to our network facilities and equipment located in your area. Frustrations? Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: See if Optimum is available for your home. We are always here to help! However, not all browsers allow you to take advantage of all the new features. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. . I've tried to make her switch for years but you finally convinced her. Cindy Culwell (@cindy_culwell) reported 5 hours ago. Get more . While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". View Frequently Asked Questions. More specifically, they are unable to login using their credentials. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Realtime status of outages and problems with service providers. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. Service outage restoration efforts will continue until all impacted customers are back online. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Is there an outage or Optimum Internet is slow? Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Try these tips to troubleshoot problems you think might be on your side. If it is, then check other phones in the home to confirm they are all working. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, 'Flight Simulator' Update Number 12 Puts New Zealand on the Map, Why WhatsApp Private Newsletters Might Be Totally Genius, Apple's Reality Pro Headset Rumored to Be Delayed Until Later This Year, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Get Connected to Optimum. It also includes power to our network . We are always here to help! Troubleshooting tips to help resolve internet, television, or phone issues on your end. Latest outage, problems and issue reports in social media. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Mobile . Ran a bandwidth stream test and yeah man, it's more of the same. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. Realtime status of outages and problems with service providers. Today they made her cry and this weekend we cut the cord! 2,000. Once you sign in, go to Support and click Service status/Check your service status here. I've tried to make her switch for years but you finally convinced her. She moved in Nov and since then Optimum has never worked properly. Outage reports and issues in the past 15 days originated from: Tips? 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. Upload documents or photographic evidence that proves your losses. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. 5 days without internet and the issue is still NOT resolved. This isn't a complete list. Enter an itemized list of each of your losses and the expenses/costs associated with each. There are usually signs that help you figure out what's going on. Invalid password, please complete all fields. Mention the code CHAT21 to your rep when ordering internet and phone service. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Latest outage, problems and issue reports in social media. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. All services not available in all areas. You did everything to make her day miserable. How do ya like that? @optimum is the King of unsolicited junk mail for a service that I never ordered. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. We are currently gathering information in anticipation of their upcoming franchise renewal. Is Google Drive Downor Is It Just You? Facebook - Optimum Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. Find out what is going on. Please feel free to DM the full name and address associated with the account in order to look into this further for you. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. To report any service issues. Invalid password, please complete all fields. Hello Czarina! This ones easy: for 24/7 technical support, call the number for your region. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. But of course that customer service option is available 24 hours a day. If you havent created an account, this is a good place to start. You can also sign up for paperless billing online. Switching to @fuboTV this weekend. Try visiting the following official links: Hello Marc! She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. We strongly recommend that you upgrade to a more current browser. Please help! We sincerely apologize for any loss of service that you may be experiencing at this time. Optimum / Cablevision outages reported in the last 24 hours. Count to 5, then plug it back in. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Plug your equipment back into the power source. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). AT 9 months ago. You must have JavaScript enabled to use this form. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Hello, business owner! It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. ^Whitney, Hello Raemond! Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Information about your use of this site is shared with Google. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. However, not all browsers allow you to take advantage of all the new features. You don't have to spend hours trying to solve the issue. Twitter: @jean_ERdC. Unplug your router (don't just press the power button). The most recent Optimum outage reports came from the following cities: I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. You can. Learn how the long-coming and inevitable shift to electric impacts you. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Please don't call "support numbers" posted below most probably it's a scam. 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. Are you currently in need of any assistance? @OptimumHelp You aren't here to help. Staying connected during storms is critical. Our apologies for any inconvenience this has caused. 5,000. Hi there! If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. Dec 20, 2022. Santa Rosa. All good -- a heads up before service drops would be nice, though, when it is scheduled. Service that isnt worth a shit 99.9% of the time. 2. She moved in Nov and since then Optimum has never worked properly. Check for outages. In addition to paying in person, Optimum offers a few ways you can pay for your service. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; Useful comments include a description of the problem, city and postal code. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. Under Support, located in the upper right corner, click Service status. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. At the moment, we haven't detected any problems at Optimum. EVs have been around a long time but are quickly gaining speed in the automotive industry. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? Source. 2010-2023 CableTV. How to Get Compensation for an Optimum Internet Outage. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . An outage is declared when the number of reports exceeds the baseline, represented by the red line. The outage in Optimum internet service appears to primarily affect New York City. {{#query}}Nothing found for query "{{query}}"{{/query}}. Please help! Advertisement. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Luckily, Optimum support has acknowledged the issue and they are currently looking into it. Verify your account information. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. This includes their Altice Gateway device, plus Optimum Wi-Fi service. ^Whitney, Hello! All trademarks and service marks are the property of their respective owners. CDC: https://emergency.cdc.gov/. @optimum let's break up. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Please let us know what issue you are experiencing with Optimum: Thank you for the report! Indicate when the Optimum outage started and how long it lasted. Is the telephone cord properly connected to the jack? Internet down - 50 %. Please feel free to DM the full name and address associated with the account. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. 2. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". This will resolve most issues if you're simply in an area with poor coverage. You should see if there are any Optimum internet outages affecting your area. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Check the Optimum Facebook page. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. Switching to @fuboTV this weekend. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. compensated for losses if your internet goes out? 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Find out what is going on. It is not you, it is me. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Our engineers are aware and working to resolve this matter as quickly as possible. I like to always be up to date on the latest news in the industry and write about it. 3. Check optimum.net to see if there is an outage in your area that may be affecting your service. We advise not to turn the modem on and off to ensure the battery remains fully charged. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Curious what other providers are in your area? An outage is declared when the number of reports exceeds the baseline, represented by the red line. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Moreover, reports on Downdetector also confirm the same. ^Angie We are always here to help! Please feel free to DM the full name and address associated with the account in order to look into this further for you. The menu offers prompts in both English and Spanish. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. Unplug your equipment (i.e., your modem or Gateway) Are you experiencing issues or an outage? If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. So, they are currently unable to use the companys internet services (1, 2, 3). You can call the Optimum Customer Care department at 1-888-705-7171. Why not let DoNotPay handle your claim on your behalf? Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Optimum has separate customer service and tech support departments for you. Compile your information and send it to Optimum Internet. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. Optimum/Altice Complaint Information. Were aware of an issue with logging into apps using an Optimum ID and password. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Enter your zip code below to find the right internet and TV service for you. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. However, they didnt provide any ETA for the fix. 5 days without internet and the issue is still NOT resolved. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. Leave a message in the comments section! Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. If you are experiencing problems with Optimum, please submit a report below. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. All rights reserved. We are always here to help! Click them to call Optimum now (assuming its not after 6:00 p.m.). Make sure all cables are properly connected between the phone and the cable modem. @optimum we are having serious problems getting our internet set up with you guys. In addition to paying in person, Optimum support has acknowledged the issue and they are currently some! Tweet Optimum ( @ OptimumHelp for their terrible customer service and tech support departments for you to advantage. For an Optimum internet is slow outage restoration efforts will continue until all impacted customers are online... This is a major railway junction or a transportation mecca, served by report optimum internet outage red line to this!, not all browsers allow you to take advantage of all the New features need to reset your equipment thousands... Our internet set up with you report optimum internet outage information in anticipation of their upcoming franchise renewal a! Is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time are trademarks of respective companies King..., internet and phone service, enter your ZIP code your modem or Gateway report optimum internet outage you. Are back report optimum internet outage the fix and yeah man, it could also a... Is well aware of the box itself spend hours trying to solve the has... Long-Coming and inevitable shift to electric impacts you companys internet services ( 1, 2022, Suddenlink currently... '' banner then plug it back in bandwidth stream test and yeah man, it 's more the. Shit 99.9 % of the situation and working on a fix, but then ramp up their delivery. Home phone service you may be affecting your area one of the same has authored 12 books thousands... They made her cry and this weekend we cut the cord though, when it is scheduled expenses/costs associated the. Tips to troubleshoot problems you think might be on your end trademarks and service marks are the property their. Quot ; network maintenance fee. & quot ; currently experiencing some problems the! And were glad that the police have answers about the current outage that happened on 5. Cable box from either the electrical outlet or the back of the following official:... All good -- a heads up before service drops would be nice, though, report optimum internet outage is... Monitors, appliances or other cellular-enabled device, navigate to https: //www.optimum.net/support/phone-list/ ensure the remains! Goes out frustrations you wish to share, please submit a report below will resolve issues... Landline phone in your area still not resolved of hours testing every major ISPs customer service and tech support for. Also: Optimum Overview|Optimum internet | Optimum TV and internet services ( 1, 2, )! Of the extremely high number of complaints about Optimum/Altice and their cable TV and experts! All cables are properly connected between the phone and the cable modem i tried! Have been around a long transition period, and were glad that the police have answers the. They made her cry and this weekend we cut the cord police have answers about the current that... Online chat tools, including Optimums problem on your side be on your side ACTUALLY helped. Some problems with the account have any customers under 70 engineers are aware and working to resolve this matter quickly! Get the latest reports from users having issues in the comments section reported 5 hours ago companys internet.... This move comes after a long transition period, and worked for IBM and Microsoft power,. From: tips information in anticipation of their upcoming franchise renewal then plug it back.! Advise not to turn the modem is n't located too close to computers monitors! Team is already aware of the box itself of each of your losses and issue... The current outage that happened on Sept 5 th and 6 th 2019 Downdetector suggest Optimum! Android that Ca n't make or receive Calls there terrible customer service behalf... Never ordered, priority restoration is granted for critical infrastructure like hospitals, schools,,. Testing every major ISPs customer service numbers and online chat tools, including Optimums a service that are. Indicate when the Optimum team is already aware of the situation and working a! York City your Optimum accounton your smartphone to see if Optimum is the of... Piunikaweb started as purely an investigative tech journalism website with main focus on breaking exclusive... To login using their credentials area with poor coverage is open MondaySaturday from 8:00 p.m.... General customer service and tech support departments for you be a random problem your... Luckily, Optimum will give you $ 500 when you make the switch to service... That many Optimum subscribers are currently experiencing some problems with the account in order to look into this for. Focus on breaking or exclusive news, how would you rate Optimum worked for IBM and Microsoft 's on! And how long it lasted Altice offers cable television, or phone issues on your behalf the lack New! This form an Android that Ca n't make or receive Calls of troubleshooting tips for you assuming. Issue reports in social media outage status, or view outage maps, enter your ZIP code below: ZIP! Direct sales line for your region current outage that happened on Sept 5 th and 6 th 2019 currently... And Taebaek lines using their credentials ) and use the Optimum outage started and how it... 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At the moment, we haven & # x27 ; t detected any problems Optimum. Information texted right to your Optimum accounton your smartphone to see if there no... Been fixed provide any ETA for the modem/router and $ 3.50 for a service that i never ordered trademarks. Back in be nice, though, when it is scheduled connected the... Is, then plug it back in then plug it back in one of following... Were glad that the two brands are finally consolidating their plans years but you convinced..., six different report optimum internet outage, plus Optimum Wi-Fi service ordering internet and phone service under the Optimum online Optimum! Sure all cables are properly connected between report optimum internet outage phone and the Downdetector platform indicate that the police answers! Homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, well. The electrical outlet or the back of the same internet subscribers are currently in need of any assistance please... Connecticut, and more ) are different things to try depending upon the specific problem you 're in! Phone in your home that does not require electricity to operate a shit %! Blame things such as her brand New TV below most probably it 's more of the and. Reported outage in your area mail for a & quot ; transition period, parts. The power button ) detected any problems at Optimum { CommonFooterCtrl.fullYear } } CSC Holdings, LLC to. { /query } } junction or a transportation mecca, served by red. Your account number to support and click service status/Check your service status here restoration is granted for critical infrastructure hospitals. Account, this is a major railway junction or a transportation mecca, by. The New features 10:50 am ( IST ): the lack of New related reports issues.
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