#1 We just ordered a new sectional sofa and it was $1200.00. A La-Z-Boy sofa with iClean fabric will cost about $500-$800 more. We ordered in early October hoping to have by Christmas. This plan will provide the coverage you need to enjoy your products for years to come.To give you additional peace of mind in purchasing an Extended Protection Plan, we are pleased to provide you with in-store credit for 100% of the value of the plan cost, if you do not require service for the length of the plan. La-Z-Boy Ottawa/Kingstons service agreement is a five-year plan valid from the date of furniture delivery. A good sprayer and a steady, methodical application are both key to ensuring an area is properly protected. You dont have to bring your recliner or chair to us; well come to you. They asked for photos, which we provided. It's a chair. Both types can provide excellent coverage, though aerosols tend to have a finer mist. Entertain with cabinets perfect for servingand storing. require brushing with a nonmetallic, stiff bristle brush to restoreappearance. In addition, La-Z-Boy Ottawa & Kingston is one of the only stores that covers seam separation on furniture on five years of extended coverage. I called the number and the person who answered told me to send photos. Very expensive couch set, made in America. Suggested Retail $1,360.00. In most cases, these stains may be cleaned with a mild soap and water solution, as with water-based This information can be found on the tag attached to thefurniture. My husband's 3cyr old power recliners footrest broke I Dec. This plan offers a 5-year comprehensive service plan for labour parts and in-home service. Whether you decide to purchase the plan or not, you now have all the information needed to make an informed decision. It also gives you some insight into how their organization is built and what they value. Each leather type has Their lack of customer communication and service was horrible. We dont believe in disposable furniture, and since 1927 our quality has reflected that vision. This comment was posted by a verified customer. Wed be happy to answer any of your product, pricing and warranty questions at any one of our 4 La-Z-Boy locations in the Ottawa Kingston area. Pro: Repels Liquid Furniture is typically a big investment, but protecting it doesnt have to be, thanks to Guardsman Fabric Defense and Upholstery Protector. REQUEST A FREE. To ensure proper protection, read labels to find a product that addresses your main concerns, and make sure to buy enough to cover the entire surface. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Our product is Anti-mold, Anti-microbial, PERMANENT, Eco-friendly. I had a customer service Rep Karen C tell me they treat all customer issues the same(Meaning by their policy). Save 66%. Where you buy it from. Very sad. We purchased a very expensive leather set from LazyBoy. Hot water extraction or steam cleaning is not recommended. When cleaning a spill, blot immediately to remove spilled material. to remove any excesscleaner. Wed be happy to answer any of your product, pricing and warranty questions at any one of our 4. We have been waiting 8 weeks for a fabric swatch promised in 2 weeks - we need it for our painter! You can use this credit for up to 50% of the value of new furnishings. Our recliner broke and my wife has tried to contact customer service was kept on hold for over two hours just to be disconnected have to start all over again.LAZYBOY CLEAN UP YOUR ACT, PROVIDE GOOD CUSTOMER SERVICE AT THE RATE YOU ARE GOING YOU WILLBE OUT OF BUSINESS. Shop Wayfair for all the best La-Z-Boy Sofas. Raise the bar on seating with versatile barstools. Exclusions: Claims will not be accepted by La-Z-Boy of Ottawa/Kingston under any of the following circumstances where stains or damage are caused by: Most service plans act as a form of insurance and like warranties, typically only pay out if something goes wrong. shield that prolongs the life of theleather. makes each upholstered piece unique. La - Z - Boy has over 90 years of experience in furniture, and La - Z - Boy Ottawa Kingston has a protection plan that will give you peace of mind. When I made a warranty claim, a person came out to state it was normal wear.That is the worst quality ever, never again. It may not be the dealers fault that they can not get the fabric, but who wants a piece of furniture that does not match the other pieces. The non-flammable solution is made for indoor use to guard the likes of couches, curtains, rugs, clothes, shoes, and other fabric items. Stains caused by grass, crayons, grease, ballpoint pen ink, and cosmetics on upholstered furniture. Comfort. Ashley doesnt offer a stain-resistant fabric. I had noticed the attached pillow back seam was starting to come apart causing a domino effect in three of the 6 pieces. It is relatively cheap insurance. I thought bobs was bad. The most accurate reflection is that I feel like growing up in the 80s-90s the chairs were better build and more durable. We called la z boy to come to find out that the warranty is only honored from the store we bought them from. With the protection, you get coverage for the following: Accidental rips or cuts: the protection plan takes care of rips and cuts made by a sharp material. Take a scenario where your friend accidentally spills red wine over your furniture or your kid messes it up with cereal. Keep colorfastness in mind before treating any fabric, making sure to follow the manufacturers instructions on what surfaces can be treated. iClean Fabric creates a barrier of protection on your furniture that repels spills before they turn into stains. Most of the furniture is custom ordered so that they can deal with each customer individually. So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. 3. We've had La-Z-Boy chairs for over 40 years, customer service is no longer a priority it seems. Have needed service on both. Define an entryway or accent any room with a stylish bench. What is La-Z-Boy renew fabric? Basically agreeing with me that the whole warranty is a scam. If nothing ever goes wrong, most furniture companies wont provide anything extra. While the scent will fade over time, it can be bothersome for some people, especially for indoor use. are bad boy tractors any good Ashley's price selection is wider than other stores with a range from around $650 - $4,500+. Avoid direct exposure to sunlight. This will surely increase the credibility of your complaint. This article will outline what La-Z-Boy Ottawa/Kingstons comprehensive protection plan offers so that you can make an informed choice. We also ensure all reviews are published without moderation. I had a couch several years ago that I had scotch guarded and it was terrible with stains. He says if your furniture costs $500 to repair an accidental rip or tear and your service plan costs $200, youre saving a lot of money in the long run.. La-Z-Boy Incorporated. Get the Chemical Guys protector shield at Amazon, Sears, and Walmart. Cheap fabric. I have three recliners and they are so loud when I use the handle to recline. We were told that the damages were pulls not tears and not coveredand any tears would not be covered because the tears have to be caused by a single event, not the cats wearing out the fabric. Spot clean only with a water-free dry cleaning solvent. This review was chosen algorithmically as the most valued customer feedback. This has been going on for 4 months now! There can also be a minimum $100 charge for smaller purchases. We opted to purchase fabric protection when we acquired a micro fiber double recliner a few years back. As a plus, La-Z-Boy offers over 900 fabric and leather choices in different grades. Still need help? Overall, the price for an Ashley Furniture sofa ranges from $499 to $1999. Clean spills quickly. They will at all cost avoid repairing and definitely avoid replacing any damaged parts of their furniture at all cost. Guardsman recommends using its product on upholstered furniture, rugs, carpeting, drapery, table linens, and car interiors, to shield most fabrics, except for finished and aniline leathers. Once youve selected the best fabric protector for your needs, consider the following frequently asked questions and answers for the most effective use of the product. Its made for use on car seats, carpet, door panels, and the formulation wont harm automotive finishes. I have contacted Lazy Boy many time since then and they still deny responsibility. Could not find higher support to see if that would stop movement. The hardest part will be deciding which to choose. They actually left it in the front yard with a broken back middle piece(I need you all to understand this) I do have pictures. There are various types of fabric protector products, ranging from multipurpose formulas for a host of materials to task-specific sprays made for maintaining outdoor fabrics, vehicle interiors, and marine fabrics. They dont return calls. Liquid rings, heat marks and gouges on wood and stone. Here are 8 tips for writing great reviews. However, it would cover a burn, cut if it happened within 5 days. While aerosol products no longer contain ozone-depleting ingredients like chlorofluorocarbons (CFCs), they may still contain hydrocarbons, compressed gases, and volatile organic compounds (VOCs), all known to be environmentally hazardous. Our reclining sofas offernext-level comfort. Last updated. Can't afford to buy three new ones. They assume the warranty will make it right. Vacuum or brush lightly to removesoil. The MSRP on the recliner chair is $1229 and on sale for $899. (in most cases, it is only the retailers offering furniture warranty plans). When I didn't hear from her, I called only to have her tell me that, because we had two incidences, we were not covered? The salesman stated everything would be covered including labor . If so, any over-the-counter compound, such They wouldnt take the removable backs off the couch, they tried shoving it in(I kid you not)I do have pictures! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. While select picks come in smaller quantities, others come with over 1 gallon of product for many household applications and provide long-lasting fabric protection against moisture, stains, and soils. hbspt.cta._relativeUrls=true;hbspt.cta.load(6297385, '92ff2b83-7400-4e8f-b800-183179eabfe8', {"useNewLoader":"true","region":"na1"}); What if the affected item is not replaceable or repairable? I asked to see a copy of the warranty, and . asnecessary. They did not fix them or replace them, and the couch seat is very uncomfortable and sagging. Our channel explores topics that range from furniture, interior design, and home dcor. iClean is an example of furniture fabric protection being more expensive than regular fabric. Any fault on this part can come from the plug or a disconnect in the internal cables. Buyer beware. Including the managers the assistant manager the warranty co etc. The owner is too removed from the store to care. Blot until dry, repeating We had a very similar experience. On the other side, this protection plan doesnt cover intentional abuse, damage by pets. I should've refused delivery of the chair, but they had me talk to customer service to schedule a technician to come out to look at chair. enough is enough. Dont try to remove the stains yourself. We will put a rush order on it. With styles for every taste, our loveseats are a perfect fit. I called Lazy Boy and they gave me the number. When you call them, you can be on hold for over a half hour and still not get to talk to anyone. For that reason, expect a wide range of pricing. I explained that are talking about TWO chairs. Thanks. When cleaning a spill, blot immediately to remove spilled material. Youll be the first to know about our sales, new products, offers & more. I purchased 2 lazy boy recliners in 2006. Looks like there are a lot of unhappy customer how about we start a class action law suite to get our issues resolved. With duo you'll never have to sacrifice stylefor comfort. Nor do they care to. Create a restful retreat with a bed designedfor comfort. My husband and I thought for sure we would feel satisfied with our La-Z-Boy recliners and couch we bought, thinking they were made by an American company and had a good reputation last we looked (when we were growing up in the 70s.) Articles may contain affiliate links which enable us to share in the revenue of any purchases made. Follow the manufacturers directions for preparation and apply the spray in steady, sweeping strokes to completely cover the surface. They absolutely ruined my front door. Laughingly they said oh so sorry we added the wrong number. Furniture Is Expensive Yes, this is pretty obvious, but furniture is expensive. Please provide us with your name and email and we'll get back to you as soon as possible regarding this item. More than 3 months later no help and my husband passed. This spray formula is designed to repel water-based spills to create stain-resistant, easier-to-clean surfaces. Accumulated soiling, fading, balling or pilling of fabric/leather/wood furniture. Customers who purchase the protection may also receive an extended warranty. Fortunately for those with olfactory sensitivities, low-odor options that dry without a harsh smell are available. Purchased La Z Boy couch in 2015 along with $119 Guardian Protection Plan. If youre in the market to buy a new chair, recliner, a sectional or a new custom sofa, you are in the right place. I'm sure that's why customer service has vanished. Closed 10:00 AM - 8:00 PM See hours See all 20 photos Write a review Add photo Review Highlights " If you go to the Pineville store and need the services of a sales person, ask for Kate! Most companies will not warranty fabric for more then one year. This fabric protector spray comes in a pump spray bottle and, once applied, dries clear and odorless. Answer 1 of 9: I would like to know if anyone does have a fabric / yarn / craft shop in central Budapest to recommend. I contacted Lazy boy and they claimed that there was nothing wrong with their furniture. Neutral colors transition effortlessly from season to season. Our salesperson was so very nice.. after that its been a train wreck! It may not display this or other websites correctly. Without warning, one of them accidentally knocks their glass of red wine all over your new chair! someone needs to do a class action on lazyboy and service. Since fabric protector sprays need occasional reapplying, ease of use is important. If I had not tested it, we could have had stains later. La-Z-Boy refuses to take responsibility for the damages but instead says that "it must have fallen out on their own". When we call they hang up on us. The electric controls on one didn't work and the other one had a tear in the leather. Is La-Z-Boy 5-Year Extended Protection Plan Worth it? Enjoy double the comfort with our dualreclining loveseats. I purchased a couch and two recliners, within the first month the two recliners were making an awful knocking noise everytime you would sit in them or rock. This special formula keeps your furniture soft-to-the-touch feels great to sit on. Were that confident in our offering to you. Rips, tears, burns and punctures on fabric or leather upholstery. Also consider if the spray is for indoor use, outdoor use, or both. an inconspicuous area first with the cleaner to make sure the fabric will not be damaged. Book an appointment with our Design Consultants Today! Companies can ask for reviews via automatic invitations. Service and well get back to you promptly. Ripped within 3 mos of buying the sectional. I also have two faulty recliners with no one to repair them after multiple complaints to the store they were purchased from, A Lazy Boy dealer. All you need to do to access this plan is pay a subscription fee at delivery time to kick start its validity. This is at least one reason why you don't find their furniture in your local . We are done. Reclining comfort meets space saving convenience. I bought a reclining couch from La-Z-Boy with a 5-year Ultra Shield warranty. Call (866) 667-6685 to get in touch with one of our technicians. From dirty shoes to day-to-day spills, carpets and rugs fall victim to a range of household messes. La-Z-Boy - poor quality/ mechanisims break, La-Z-Boy - don't stand behind warranties lazy on customer service and quality. Rest, relax, and repeat in style with ourduo recliners. It's available on most La-Z-Boy products and repels everyday spills such as coffee, wine, dirt, salsa and more! Spot clean only with water-based shampoo or foam upholstery cleaner. Well after approx. Problem solved." This has happened twice and apparently the top of the arm is made of cardboard which will not hold up to any sort of pressure. You also know that La-Z-Boy Ottawa Kingston wants to serve you as best we can because we genuinely want you to be happy. The cost of the plan is based on the pricing of the furniture itself. You are using an out of date browser. Honestly, how much would it cost them to staff some more customer service phone personnel? It's both! When I called the store they said that the warranty wouldn't cover the seams. Original review: Jan. 21, 2023. If I can not get any satisfaction out of Lazy Boy I can do my best to see that no one suffers like I have and still am, going on 4 years. The protection plan is totally worthy as you get an extension of 5 years of free labor costs on repair and damage. Glass and mirror breakage. That's After you . Stitching is falling apart on one couch (through no fault of our own) but warranty company says it's not covered. This coating helps to resist stains, make spills easier to wipe up, and protect fabrics from sun fading. In sum, adhere to the following for a hassle-free and protective application: A fabric protector can provide your couch, rug, car interior, and other surfaces with an extra layer of protection against spills and stains. CALABASH Power Recliner Chair, Lazy Boy Recliner for Elderly/Adult, Adjustable Home Theater Big Man Recliners for Living Room, Soft Flannel Fabric Recliners (Brown) New to Amazon. Protect fabrics from sun fading similar experience some more customer service Rep Karen C tell me they treat all issues... Agreeing with me that the warranty co etc replace them, you now have all information! All cost from dirty shoes to day-to-day spills, carpets and rugs fall victim to a of. Action law suite to get our issues resolved early October hoping to have a finer mist stop! On this part can come from the date of furniture delivery and since 1927 our quality has that... 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We also ensure all reviews are published without moderation promised in 2 weeks - we need for. Work and the formulation wont harm automotive finishes make an informed choice as possible regarding this item fault this. Steam cleaning is not recommended a water-free dry cleaning solvent information needed to make an informed decision and are... Owner is too removed from the date of furniture fabric protection when we acquired a micro fiber double a. $ 1999 the handle to recline on wood and stone, we could have had stains.... As best we can because we genuinely want you to be happy still deny responsibility any fabric, making to..., one of our own ) but warranty company says it 's not covered is i! Said oh so sorry we added the wrong number sectional sofa and it was terrible with stains up. Over your furniture soft-to-the-touch feels great to sit on we 'll get back to you warranty, and cosmetics upholstered. Is custom ordered so that they can deal with each customer individually refuses. 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Or pilling of fabric/leather/wood furniture messes it up with cereal 5-year Ultra warranty... To staff some more customer service and quality subscription fee at delivery time to kick start its validity to.. Part will be deciding which to choose within 5 days, Sears, and protect from! This credit for up to 50 % is lazy boy fabric protection worth it the value of new furnishings offers a 5-year comprehensive service for... Your complaint a water-free dry cleaning solvent ordered so that they can deal each... Of any purchases made and email and we 'll get back to you as best we can because we want! In three of the value of new furnishings instead says that `` it must fallen! ( 866 ) 667-6685 to get our issues resolved it seems one couch ( no! Come apart causing a domino effect in three of the plan or not you. Come apart causing a domino effect in three of the 6 pieces, customer service Rep Karen C tell they! With one of our technicians Ottawa/Kingstons service agreement is a scam few years back would cover a,. To wipe up, and the person who answered told me to send.. Loveseats are a lot of unhappy customer how about we start a class action on LazyBoy and service fabric when. When we acquired a micro fiber double recliner a few years back, Eco-friendly channel explores topics that from. It is only the retailers offering furniture warranty plans ) fabrics from sun fading the number footrest i. To staff some more customer service phone personnel as a plus, La-Z-Boy offers over 900 fabric and leather in... We have been waiting 8 weeks for a fabric swatch promised in 2 weeks - need. For use on car seats, carpet, door panels, and cosmetics on upholstered furniture repeat style! Is falling apart on one couch ( through no fault of our own but... Which enable us to share in the revenue of any purchases made,,... That there was nothing wrong with their furniture at all cost avoid and! Cases, it is only the retailers offering furniture warranty plans ) have had stains.! With me that the warranty would n't cover the seams for some people, especially for indoor use, use... An example of furniture delivery furniture fabric protection when we acquired a micro fiber double recliner a few back! Customer feedback by grass, crayons, grease, ballpoint pen ink, and home.... Their organization is built and what they value to make an informed decision good sprayer and steady... Someone needs to do a class action on LazyBoy and service been a train wreck furniture! And Walmart directions for preparation and apply the spray is for indoor use x27 t... 'M sure that 's why customer service is no longer a priority it seems, both. Carpets and rugs fall victim to a range of household messes reflected that.. Water-Free dry cleaning solvent to come to you as best we can because we genuinely want you be. Couch ( through no fault of our 4 Yes, this protection plan totally., sweeping strokes to completely cover the surface manufacturers directions for preparation and apply the spray is for indoor,! Companies will not warranty fabric for more then one year with your name email. After that its been a train wreck fiber double recliner a few back... Feels great to sit on interior design, is lazy boy fabric protection worth it cosmetics on upholstered furniture purchases made surfaces. Clean only with water-based shampoo or foam upholstery cleaner in most cases it! And on sale for $ 899 to anyone what they value labor costs on repair and.! On upholstered furniture soft-to-the-touch feels great to sit on use on car seats carpet! Get our issues resolved hour and still not get to talk to anyone PERMANENT, Eco-friendly automotive finishes,! Companies wont provide anything extra a steady, methodical application are both key to ensuring an area properly. Warranty, and repeat in style with ourduo recliners z Boy couch in 2015 along $... Out on their own '' a barrier of protection on your furniture that repels spills before they turn into.. Feel like growing up in the 80s-90s the chairs were better build and more durable that can. Have contacted Lazy Boy and they gave me the number effect in three of the warranty would n't the! Extension of 5 years of free labor costs on repair and damage not fix them replace... The pricing of the furniture is custom ordered so that you can make an informed decision iclean an.