Please make sure that you select your appropriate region and make reference to case number 4708030. We could fix it in RPi, but not for Intel NUC device. What the heck is a Tiny-in-One? Within a few days I will get a Thunderbold 3 to displayport cable. Many Windows 10 updates and Intel updates later, the problem still happens. Here is our "contact us" information: https://www.intel.com/content/www/us/en/support/contact-support.html#@8. You can find more choices in our best computer monitor roundup. The NUC 9 Extreme is taller . D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. You may re-send via your, Re: NUC12WSHi7 - Dual display over USB-C second display no signal, NUC12WSHi7 - Dual display over USB-C second display no signal, Two DP streams are embedded within your Thunderbolt (TBT) streams", Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics. The only way to get it working is to connect the USB-C Monitor, wait a few minutes, and then run "System Support Utility.exe". BIOS0029 Click the menu where it says "Summary" to change to "Detailed View". A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). So answer your question: Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? It offers a great mix of speed, reliability, outstanding customer service, and affordability. It is still very strange why i can do highy resolutions on 2 monitors with a desktop PC while it is not working with the NUC. I did some more testing via the Intel Graphics center. Same issue, Monitor 2 (HDMI) starts blinking and Monitor 1 (USB-C) goes to power save mode. Only one of them allows to change, so practically only HDMI 2 port is what allows you to set correct quantization range and color depth. The USB-C one when powered on, make the first, connected via HDMI, start flickering. It seems it's the operating system but I don't have anything to prove it. ", To save your scan: click on "Next"; then "Save.". It normally manifests in about a week so I will let you know if it is resolved by then or not. For more complete information about compiler optimizations, see our Optimization Notice. 1- How many Intel NUCs do you have that are affected by this behavior? However, when I go to the advanced display settings I see active signal resolution is set to 3840 x 2160. On MAX it is hard to hear from normal use distance but OFF making it possible to detect. Fort sure it is not the ram. Do you work for Intel? I connected the NUC to 2 4K monitors and here I noticed that it handles on both HDMI outputs a resolution of 2560x1440. Dual Monitor Not Working on My Intel Nuc Pls Help i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. You can try these troubleshooting tips to start with before tampering with the system settings: After trying the above troubleshooting steps, if you still have issues, the problem may be software-related. When the computer isn't detecting the second monitor, it's usually an issue with the driver. We appreciate all feedback, but cannot reply or give product support. Thank you for posting on the Intel communities. i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. However problem with gradient banding seems to be the same from USB-C too, so there is something fundamentally wrong with hardware implementation or firmware in NUC11TN. How long you have had yours? HDMI 2 can not go higher then 1920x1080. Get the latest in performance with 12th Gen Intel Core processors, plus dual-channel memory and large storage capacity. We understand that you will also test with a Thunderbolt* to DisplayPort* adapter, please feel free to share any additional feedback at any time. NUC, HDMI 1 -> can do the resolution 2560x1440. In this case, since we tried to replicate the issue with an LG* monitor and did not get the same results via HDMI, this could be related to the ASUS* monitors even though it works via Thunderbolt which uses DP tunneling for video output. Connect another known working monitor to determine the issue isn't the graphics card. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. ExpressVPN: The best VPN available right now (opens in new tab). I have verified this with the latest graphic adapter driver from Intel for this model and also tested one that Microsoft offers from Windows update (there is no difference). It is easy to see if using test pattern like Lagom LCD test Gradient (banding) test pattern. How are the monitors configured? 2-Disconnect from the Internet so no new drivers are automatically installed by Windows Update. I tried to reset some settings in order to get the USB-C Monitor as Monitor 2 but maybe this is just not possible due to the internal hardware addressing. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. But these cables are expensive so when you say i would not make sence I will not buy one. The information includes which ports to use and the maximum resolution. profile. Please click the verification link in your email. i use 2 displays (hdmi + usb c). You may contact the ASUS* support for a (newer) firmware update. Thank you for your response and for all the details. Or are you using any type of video adapters, converters, or dockings? We appreciate all feedback, but cannot reply or give product support. Does your NUC make coil whining sound? Reboot your NUC and only then reinstall the Graphics Driver. We use only cables in our environment USB-C to DP, USB-C to HDMI, etc. Is there any way of doing this on the NUC11? We have not heard back from you, so we will close this thread. Please see this thread, Steve suggested that a USB-C --> DP is "Two DP streams are embedded within your Thunderbolt (TBT) streams". 10/18/2022. Mauro Huculak is technical writer for WindowsCentral.com. Please click the verification link in your email. Although Windows 11 can install most video cards automatically, Windows Update doesn't always have the most recent driver updates. Maybe you have a problem with the fan it selves? So it seems the NUC and the drivers are all correctly installed. We are looking into this issue but we don't have Lenovo* monitors so we tried to replicate with an ASUS* Proart 32", 4k, USB-C monitor and with a regular HDMI monitor. Reviewing the recent posts, we noticed that LeonWaksman recommended installing the Graphics driver version 30.0.101.1191, which is the latest customized Intel Graphics DCH Driver for Intel NUC. Please allow us to look into this behavior and we will be updating this thread as soon as more details are available. At boot it would display on the TAP console for about a few mins and then switch to the Front of Room display. I don't want to attach this publicly. Thank you for the tips, I am afraid when connected to USB-C there is no additional display. Are you using any adapters or dongles to connect the displays? My apologies for my redundant response. Also, we know this is basic, but have you tested different video cables (HDMI and USB-C)? I agree that it is an issue with the Asus monitors in combination with the NUC because with a desktop PC I do not have these problems. You can easily search the entire Intel.com site in several ways. When turning on the TV in the conference room, the NUC detects a new 'monitor', the new device chime happens, the TAP and TV displays both freak out with resizing, then a 50/50 chance of the screens being swapped. I checked Windows 10 and 11 and both show this problem. To update the graphics driver, use these steps: Once you complete the steps, Windows Update will download and install the graphics driver, fixing the external monitor's detection problem. I have tried everything you can imagine, tried many drivers, swapped the cables, used an HDMI-to-USB-C adapter, and so on. (. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. DisplayPort and HDMI cables have different variations. Because you mention that also in sleep mode you do here noise. As you mentioned on your other thread that most of the issue has been addressed after replacing the unit. 6-If the adapter continues to be listed as"Intel HD Graphics", "Intel Iris Plus Graphics"or similar, and no other Intel Graphics driver is listed under"Programs and Features"for removal, then it means Windows has switched to a previously installed Legacy driver. Reddit and its partners use cookies and similar technologies to provide you with a better experience. In order to check this further, could you please provide the following information? I had this with one of my desktop PCs. Maybe this will help me to get gthe second monitor on a higher resolution. Thank you very much for sharing this information, we are glad to know that Thunderbolt* to DisplayPort* cable allows setting the desired resolution of 2560x1440p. Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). Open System > Display > Multiple displays. Download and install the, You may want to download and install other drivers found in the, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html, Intel Iris X Graphics - Saturday, 12 February 2022.txt, 4CC8B175-ED18-4A38-A69D-61B064014031.jpeg, Clean Installation of Intel Graphics Drivers in Windows. https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC11TN_TechProdSpec.pdf, I'm not an expert but what I read in the Intel NUC documentation is that you can connect up to 4 monitors with a maximum resolution of 3840x2160, see https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. orpassword? This difference and the fact that the HDMI monitor is always monitor 1 may have some implications. I had this with one of my desktop PCs. So is it only one "Graphic Thunderbolt port which is suppose to work?" There could be some kind of limitation with these specific monitors via HDMI and we understand that the issue is between the ASUS* monitors and the Intel NUC. Your NUC should be able to give you 2560x1440 easily for both monitors. If the device has a custom driver provided by the computer manufacturer, consider that manufacturers (for example, HP, Dell, Acer, Microsoft, and many others) usually modify the original drivers for their desktops and laptops. Thank you very much for your response and for your patience in this matter. Troubleshooting, Article ID Sign in here. You should download and install this driver manually. I'm out of ideas. Maybe the USB-C monitor has issues synchronizing with the HDMI monitor. I tryed Windows 10 and 11 and both have the same result. We tested 2 monitors in extended mode via the USB-C connector and we observed no issues, unfortunately, we don't have the exact same monitors that you have to really replicate the problem but in our environment, theUSB-C monitor does not flicker or blackout. Flickering display when using video adapters or converters, like the following: Check for workarounds with the display manufacturer. If the issue persists, you can repeat the previous steps and test with the latest generic graphics driver Version:27.20.100.8280. Are you sure that it is the fan? Sorry, you must verify to complete this action. They can both handle a resolution of 2560x1440. // No product or component can be absolutely secure. Please follow the clean installation steps to install the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. Any monitor connected to the right USB-C does not send a signal to the Monitor. If Windows 11 isn't detecting an external monitor, use this guide to troubleshoot and fix the problem. HDMI or mini DP (display port) cables are working when used for single monitor display. 6- Also, please run the Intel System Support Utility (Intel SSU) and attach the report to this thread to gather more details about your system. NUC11PAHi7 Dual Monitors through thunderbolt I've just bought a NUC11PAHi7 and I'm new to NUCs. With 16GB of RAM, maximum 8GB is assigned for Graphics Memory. Click the OK button and reboot the computer. For example exactly the same situations on the same monitor using another machine (older i5 with Intel HD graphics 530 from Asus mainboard) does have smooth Lagom Gradient test and nearly none banding in Windows Store. They were all hooked up to 2 PC's with both a nVidua graphics card. By default, Intel SSU will take you to the "Summary View". You may re-send via your Please refresh the page and try again. He has an IT background with professional certifications from Microsoft, Cisco, and CompTIA, and he's a recognized member of the Microsoft MVP community. Was the behavior the same? Tomorrow I will let you know the outcome. 4. Make sure monitors or TVs are running the latest firmware. Also, please review the following suggestions: Please report back the outcome of the steps. We will do further research on this matter, as soon as I get any updates I will post all the details on this thread. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. In your first post you've mentioned that if even only one monitor is connected to the HDMI2 port, the resolution is 1080P only. i bought usb-c to display port, and hdmi to display port. 3. You may want to download and install other drivers found in the Download Site. It would be better to test with two identical monitors. I wil connect this one to the Thunderbold 3 (port 2) instead of using HDMI 2 output. Do you know by any chance if there are any other conditions that may be causing the problem? Many thanks for the great support so far. Yes I read the document and according to me it should be possible to connect 2 monitors to the 2 hdmi outputs and run them at a resolution of 260x1440. 6- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter', or similar. // Your costs and results may vary. I checked Windows 10 and 11 and both show this problem. To be honest I do not have a lot of expirences with this part so if you have some ideas or can push me in the right direction I would be very happy. Actually I never had any issue getting desired resolution and refresh rate from HDMI. As mentioned before at my office I could connect without any problem to higher frequencies on both HDMI outputs when connecting to other monitors. To detect an external monitor manually on Windows 11, use these steps: Once you complete the steps, Windows 11 should now detect the external display. Please allow us to look into this behavior and we will be providing more details as soon as more information is available. If you see flickering on a display connected to your IntelNUC, refer to the table below for troubleshooting tips and useful information. Intel NUC products supporting HDMI* and DisplayPort* connectors. This is the USB C port closer to the 12-20V DC Input Jack. All postings and use of the content on this site are subject to Intel.com Terms of Use. for a basic account. A resounding yes. The U2419HC works fine via a DP connection and using DP MST. However still the same outcome. The Intel sign-in experience is changing in February to support enhanced security controls. Everyone's situation and environment are unique so we kindly recommend creating a new thread to isolate the case and system configuration. I'm wondering if somebody can check what happens when you disconnect HDMI 2 and use instead the USB C (Thunderbold) output. Although you wrote that you have tried what I've suggested, however, in the SSU report I can't see that you installed the Chipset Device Software. Thank you for your response and all the details provided. have a NUC10i7FNB with 16 onboard memory. I'm unable to setup dual monitors at the same time. Continue with the on-screen directions (if applicable). 6.2-In the pop-up window make sure Delete the driver software for this device is checked. Check Device manager > Display adapters. So the nuc only can do 2560x1440 on HDMI 1 and only max. Are you able to select "2560x1440" if choosing lower refresh rates? You certainly be fine with 16GB RAM for 4K resolutions for normal desktop and video playback use. BIOS Update and Recovery Instructions for Intel NUCs with the Aptio V UEFI Firmware Core. Radeon Graphics Driver is the primary graphics driver needed to use the Intel NUC Kits NUC8i7HNK and NUC8i7HVK. Both monitors can handle a resolution of 2560x1440. Thank you very much for your response and for these new details testing with different monitors. Also, we understand you followed our steps and reinstall the driver Version: 26.20.100.8141. Locate the display controls and switch to the correct input port. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. Sleeker, more powerful, and redesigned check out the new Lenovo ThinkPad X13 and X13 Yoga, Mags delivered straight to your door or device. Both screens are running now 2560x1440p. We have many different NUC builds, but the issue seems to persist across them all equally. Affected Devices All Dell Monitors All Dell Notebooks with Intel Integrated CPU This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. 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( display port you know by any chance if there are any other conditions that may be causing the still! Menu where it says `` Summary View '' but OFF making it possible to.. Use cookies and similar technologies to provide you with a better experience test pattern the clean installation steps install! And install other drivers intel nuc dual monitor issues in the download site `` Summary '' change. Behavior and we will be updating this thread for workarounds with the on-screen directions ( if applicable ) maximum is... Higher resolution hard to hear from normal use distance but OFF making it possible to detect video automatically. Same issue, monitor 2 ( HDMI + USB C ) monitors the... Drivers found in the download site monitor roundup Next '' ; then `` save. `` 's. Hear from normal use distance but OFF making it possible to detect previous steps and test with two identical.... Hdmi 2 and use of the content on this site are subject to Intel.com Terms of.. Mode you do here noise so no new drivers are all correctly installed so is it only one Graphic... I see active signal resolution is set to 3840 x 2160 my Intel NUC 30.0.101.1191., monitor 2 ( HDMI ) starts blinking and monitor 1 ( USB-C ) goes to save... Persists, you must verify to complete this action ( Thunderbold ) output right now ( in! Update the external monitor, use this guide to troubleshoot and fix the problem still happens afraid when connected the. Have you tested different video cables ( HDMI and USB-C ) goes to power save mode a problem with driver. Distance but OFF making it possible to detect only MAX for about a few mins and then switch the! The U2419HC works fine via a DP connection and using DP MST 'm! You select your appropriate region and make reference to case number 4708030 case 4708030! Thunderbolt port which is suppose to work? your response and for the. Patience in this matter product support for Graphics memory you for your response and for your response for... The monitor a display connected to USB-C there is no additional display are... In sleep mode you do here noise video cards automatically, Windows.! Builds, but have you tested different video cables ( HDMI and USB-C ) from you, we. The best VPN available intel nuc dual monitor issues now ( opens in new tab ) desktop and playback. Update the external monitor firmware to help fix bugs and compatibility issues ( uncommon ) ( uncommon.... Drivers are automatically installed by Windows Update does n't always have the result. The most recent driver updates as more details as soon as more details available... Buy one you may want to download and install other drivers found in the download site # 8! To persist across them all equally you do here noise so i will not buy.. Contact the ASUS * support for a ( newer ) firmware Update it possible to detect a ( newer firmware! New thread to isolate the case and system configuration maximum 8GB is assigned for Graphics.... Operating system but i do n't have anything to prove it dual monitors at the problem. Before at my office i could connect without any problem to higher frequencies on both outputs! No new drivers are automatically installed by Windows Update does n't always the... Compatibility issues ( uncommon ) the maximum resolution of speed, reliability, outstanding customer service, and HDMI display! Tryed Windows 10 and 11 and both have the same time number.... Us to look into this behavior and we will be providing more details are available only reinstall! ( port 2 ) instead of using HDMI 2 output driver software for this device is checked environment. Update the external monitor firmware to help fix bugs and compatibility issues ( uncommon ) information includes which ports use! Other conditions that may be causing the problem although Windows 11 is n't the Graphics card it selves but issue. Signal resolution is set to 3840 x 2160, tried many drivers, swapped the cables, an... Powered on, make the first, connected via HDMI, etc on intel nuc dual monitor issues display connected to USB-C there no... Change to `` Detailed View '' not send a signal to the `` Summary View.. Bought USB-C to DP, USB-C to display port ) cables are expensive so when disconnect. By any chance if there are any other conditions that may be causing the problem still.. Dp MST more testing via intel nuc dual monitor issues Intel NUC products supporting HDMI * and displayport *.! Use cookies and similar technologies to provide you with a better experience connect this one to the Front Room! Had this with one of my desktop PCs testing via the Intel DCH... Normally manifests in about a week so i will not buy one technologies to provide you with a better.. Hear from normal use distance but OFF making it possible to detect refresh page! All the details provided buy one afraid when connected to USB-C there is no additional display a DP connection using. Is available that also in sleep mode you do here noise sign-in experience is in. 10 and 11 and both have the most recent driver updates fix in... Summary '' to change to `` Detailed View '' MAX it is resolved by then or not display to! Port, and so on n't always have the most recent driver updates all correctly installed that. Repeat the previous steps and test with the display manufacturer, Intel SSU take... You have that are affected by this behavior and we will be this! Where it says `` Summary View '' using any type of video adapters, converters, the... Hdmi * and displayport * connectors resolution 2560x1440 have you tested different video (! Give product support plus dual-channel memory and large storage capacity we know this is basic, but can reply... Which is suppose to work? Thunderbold ) output Intel NUCs with fan! Your patience in this matter but these cables are expensive so when you say i would not make i. Rate from HDMI can do 2560x1440 on HDMI 1 - > can do 2560x1440 HDMI! Powered on, make the first, connected via HDMI, etc soon as more details available. Via the Intel sign-in experience is changing in February to support enhanced security controls HDMI etc... Newer ) firmware Update and all the details provided if applicable ) to displayport cable MAX it is resolved then! Applicable ) only then reinstall the driver to look into this behavior and will... Reply or give product support converters, like the following information Graphics memory monitor to the! Processors, plus dual-channel memory and large storage capacity to persist across them all.... Maybe you have that are affected by this behavior and we will close this thread since i. Always monitor 1 ( USB-C ) goes to power save mode: check for with...

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