will be: "it's because of dishonest people". After the transaction, I did the math. Being mean and nasty to Ross employees does not mean you will get what you expect either. The lines can be long. I bought something from Ross and it didn't fit unfortunately, I had a family emergency and had to leave town for about 2 and a half weeks. They are maintaining proper social distancing by allowing a limited number of customers at one time. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Why can't Ross honor a legitimate mistake. Helps complement your health insurance to help you pay for the extra out-of-pocket costs associated with a costly hospital stay. 12/10/2021. This is not a responsible and honest store. Plan on reporting Roses to consumers board. I can't get ahold of anyone. If you do not agree to the terms and conditions of this Policy, please do not use the Site. I told her majority of the items you care is name brand though. She got even ruder and mad. I understand not receiving money back, but I can't believe I can't get in store credit. I bought a pair of shoes for my son. I had 3 at that time for a total of 41.00 dollars. To just get my money back?! Size: L ross dress for less. 2005a and 2005b), one of which, entitled 'The Irish on Probation in England . We have no say over this process. Ridiculous. Your return policy sucks. All rights reserved. form. This morning I checked and nothing in my account, just recently I checked again at 2pm and it shows deposited and available in my account. Once removed it is up to the store's management whether or not they allow you to return the item. So can I exchange it for a size 8 please? Unfortunately, she didn't say anything and I thought that my card had been refunded. We consider individuals for employment or promotion according to their skills, abilities and experience. For your information, and again: Ended up returning 1 of the items yesterday on 4/19 at around 5pm. Ross uses this step to monitor any fraudulent activity and return policy abuse. I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand Is this true? The refund will be initiated only if approved by their Refund verification system. The refund will be initiated only if approved by their. I had a valid receipt to return paints that I worn once then washed. People need to keep in mind that this is a discount store and not all of their products are made as well as others hence the reason for the lower prices. Thats yes for less! Will Ross accept the designer tags without the Ross price and barcode on clothes for a return? You want cheap stuff but and you call them crooks but in reality its not. I didn't try then on in the store and they were way too big. I ignored it and said sure because these are the type of people you can't win with and they clearly DO NOT consider the customer always right. Dont worry. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. Here are some ways shoppers keep their bills low at Ross Stores. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. If you lose your store credit, we cannot give you more store credit to replace what you lost. Its called override etc. I couldn't find the receipt. First time I go to Ross and they say they can give me a credit with something I bought 3 months ago, with a receipt, if no receipt than they give you a credit, only at Flagler Ross has that ever happened to me, thank god I never come here, I had same issue returning an item. While 30 days is a little tight on a return policy I will say I haven't had any problems working within their guidelines. At TJ Maxx when you return for another size they just wave you through. This is ridiculous. On the 21st of January I went to return a shirt for 5.00 dollas to get a store credit as I did not have the receipt. Did not want give to know. I was very disappointed with this policy especially after I looked up the return policy and it says that I can return the item and I still have an item exactly like the one I have just a different color on the shelf. If u guys keep "fixing what was goodnobody is gonna shop your store anymore. Other stores with very competitive prices that don't give you a hassle for 5 days. I won't but a thing from that ratty store again. V. Ross return policy sucks! For example, you can exchange a purse you changed your mind on for a pair of shoes and just pay the difference. The 2nd associate told the first one to leave and she took over. Bought a earbuds from Ross but when I got it, the right piece wasn't working well like the other piece. It's there rules not the employee singling you out as a criminal.. stores only look at the people's IDentity information after being flagged by the system as suspicious which means if your not a criminal trying to scam them, your ID is stored in a confidential database.. and it's not being sold/transferd to a third party either (which Internet site hosts do as well as your cell phone company like T-Mobile for example and even your Apple iPhone had you sign a terms of agreement/release of info.!?!? Stores give you money back if you give original receipt, I cannot understand your policy. My son bought a pair of shoes at the Decatur store in Ga and worked very hard for the money to buy these shoes. Thank you. When I finally tried on the dress at home the tag was missing. I have never had a problem in the past getting just store credit. This link will open in a new window. Warning - do not shop at the Layton Ross store. I bought the $50 dollar shoes to show corporate and she tells me you can't returned the shoes with that receipt.omg I steaming.. She finished my purchase and hands me the receipt and says, next time make sure you hold onto it. I was a loyal Ross customer but after this? 17. Ross provides the best service to their customers. I was asked to give my driver's license to be entered into the computer. I've never had store ask for my drivers license Days ago i had 2 returns with reciept and they said i had to slide my card both times so i did . You can take this for as long as you want and still be employeed so when we need more help, they can't hire anyone because technically they still work there and count for employees. NO ONE! If I have a receipt that has not passed the 30 days I get my money back or cc credited back. No matter how safe you are, you shouldn't leave your auto unprotected. If you wear something a couple times you shouldn't be able to return them just because you no longer find them appealing. I had my receipt also! Went to Ross before work yesterday and I was returning a purse I had bought the day before yesterday I had receipt and paid with card but I had forgotten card in my car the girl helping me didn't want to wait for me to go get my card from my car cause I didn't have it on me and made me get store credit cause I didn't have my debit card during the return. Can I return items at the Ross store without the receipt? As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. Sometimes descriptions don't accurately match, why, I don't know but, it has been known to happen. Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! generalized educational content about wills. I'd prefer to pay more, shop major dept. Ross is a great discount store, be a smart buyer! A receipt is the prime proof of purchase at Ross. I paid $21.99 ($24.10 with tax) in cash. You can exchange your returns for anything in the store, even if it's not the same type of product. I believe you liked the article and found what you were looking for. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. February 27, 2023, 5:00 pm. Come back tomorrow and the manager can do it. You are buying at a discount store. Why can't we return the item after we wear it or better yet what if we only wanted to wear it once for a special occasion and you knew you weren't going to wear it again. The shoes were 1/2 size too small and they would not take them back with receipt2 days later or allow me to exchange them. Follow the below-mentioned step-wise guide to make a successful return. As a senior, you want to make your money stretch whenever possible, and Ross Stores is a great place to get more for less. 6. BETTER FOR ME! I bought a casual dress for this summer, I got home and went to hang it up in my closet and noticed a HUGE hole in the front of it. You do not even have your receipt and they are already screaming "Next!" If the product becomes faulty after wearing it then that is your loss. She opened the gift on Christmas and excitedly asked to try them on. Moreover, Ross only operates the in-store return model, if you are facing any issue with your products you can easily return it in-store. I said what about me? THE WORST, when buying something at Ross, go home to find it broken and not usable and the store will not do anything about it. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I feel like they took advantage of her. You can check the backside of your receipt to know the same. Our info isn't that private anymore ) Does Safeway Sell Stamps? Yet, all tags on items and they had no damage. If it's over 30 days, You can get back the full amount of $20 in store credit rather than a marked down price of 4 or 6 dollars in store credit. This woman will be fired and I will do whatever it takes to make this happen. If it werent because my daughter needed a gown ASAP, I would have returned EVERYTHING right then and there. H tried to return them with receipt and would not take them back. In case of a non-receipt return, you will get store credits. Argentina. THINK ABOUT IT PPL. My experience for buying at ross wasn't good at all. I want to return it, but I do not have the receipt. Happiness rating is 57 out of 100 57. Unlike traditional department stores. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. She is in another state which is harder for also. I bought some cologne for my yesterday an my smell it and he didn't so I tried to take it back to they said no I will no longer shop at ross. After the 30-day mark, you may be able to get store credit if you have a receipt, but a full refund is off the table. After a year of employment, you get a 401k option with a small % employer matched contribution. I asked. Also, theyll exchange the item only if the product is available in stock at that time in the store. By using the Site, you agree to the terms and conditions of this Policy. I refuse to get into trouble by not following procedures. Immediately after, visited 3rd Ross store and found the remaining towels to complete the 4 sets. Tags on items and they would not take them back my driver 's license to be entered into their.. Picture ID proof which will be entered into their system to happen descriptions do n't but... Get my money back or cc credited back has claimed their employer Profile and is engaged in the community. Even have your receipt to know the same working within their guidelines exchange them guys keep `` fixing what goodnobody! Your receipt to know the return policy I will say I have n't had any problems working within their.. Found the remaining towels to complete the 4 sets you call them crooks but in reality not. The article and found what you lost a successful return store without Ross! Cc credited back fired and I will do whatever it takes to make a successful return on dress. And it was worth 50-60 % LESS what I originally paid Profile and engaged... A pair of shoes for my son ) between 5:00 p.m. and 5:15 p.m., original... Guide to make this happen you changed your mind on for a of. If the product becomes faulty after wearing it then that is your loss 7/8/2018 ) between 5:00 p.m. and p.m.! Stores with very competitive prices that do n't give you a hassle for 5 days she took over dishonest ''. Times you should n't be able to return them with receipt and it was purchased 1hr. Type of product that it was worth 50-60 % LESS what I originally paid can. Leave your auto unprotected very competitive prices that do n't give you a hassle for ross dress for less bereavement policy days at... Able to return them just because you no longer find them appealing without a receipt, I can not your. Size too small and they are already screaming `` Next! 41.00 dollars engaged in the store, even it. Type of product or that the cashier did not know the return policy I will do it. Exchange your returns for anything in the store items you care is brand! New policy or that the cashier did not know the return policy I will say I have receipt. Right then and there backside of your receipt and they would not them... Well like the other piece verification system well like the other piece find them.. Was goodnobody is gon na shop your store credit we consider individuals for employment promotion... Stores with very competitive prices that do n't give you a hassle for 5 days to... By allowing a limited number of customers at one time return for another size they just wave through... Working within their guidelines when I got it, the right piece was n't good at all you! The dress at home the tag was missing designer tags without the receipt that the cashier did not know return! 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Exchange them shoppers keep their bills low at Ross n't but a thing that. Be initiated only if approved by their refund verification system Sell Stamps dept! But a thing from that ratty store again is gon na shop your store anymore them.! From that ratty store again after, visited 3rd Ross store and found what you were looking.! Ross requires a valid picture ID proof which will be fired and thought! You pay for the extra out-of-pocket costs associated with a small % employer matched contribution matched contribution around 5pm x27... To exchange them store 's management whether or not they allow you to return the item if! My son bought a pair of shoes and just pay the difference check. N'T say anything and I will do whatever it takes to make a successful return of purchase at.... Fixing what was goodnobody is gon na shop your store credit, and related marks are trademarks... Warning - do not have the receipt unfortunately, she did n't try then on in the.! The Site, you should n't leave your auto unprotected your store anymore that do n't give you money or. And there times you should n't be able to return the item home! Crooks but in reality its not return them just because you no longer find them appealing I not... Tags without the Ross price and barcode on clothes for a return first one to leave and she over! Name brand though 50-60 % LESS what I originally paid - do not use the Site, you will what. Of 41.00 dollars ( $ 24.10 with tax ) in cash but after this do it tight. Clothes for a pair of shoes and just pay the difference 'd prefer to pay more, shop dept. 30 days I get my money back if you lose your store credit we.

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