Barry's son, from Glossop in Derbyshire, was visiting his girlfriend when they decided to take a trip out into Liverpool City Centre. All trains can accommodate up to two bikes and space is allocated on a first come, first served basis - we can't reserve space for bicycles. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. If you don't use your ticket for any other reason, you can apply for a refund at the office where you bought it within 28 days of the expiry date of the ticket, however an administration fee may be charged. The iconic Liver building stands tall among the Mersey skyline and getting up close is a must for anyone visiting the city. Jump straight to the station you are looking for using our Quick Search. Outside of our office hours please contact us on 0151 702 2704. Ive lost my ticket can I get a replacement? Ticket machines No Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Train running information is provided via digital . Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. please contact our Customer Relations team here. At most train stations you'll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. Smoking on our underground stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. If you have left the station but still wish to claim please complete a refund form and, with your ticket, either hand it into the ticket office or send it in to our Customer Relations team at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrailBR PropertiesRail HouseLord Nelson StreetLIVERPOOLL1 1JF. 1. This new ticket type assists with social distancing as passengers are able to reduce time spent queuing at stations for tickets. Staff located in our ticket offices will be able to help. Merseyrail Booking Offices. Do you agree the fine was just? Trains do not have a toilet and all underground stations are non smoking. Aintree railway station is a railway station that serves the village of Aintree, Merseyside, England.It is on the Ormskirk branch of the Merseyrail network's Northern Line.Until 1968 it was known as Aintree Sefton Arms after a nearby public house. "I feel the system is geared to catch people out, it's not fair. All rights reserved. If you cannot find the answer to your query please contact our Customer Relations team here. It opened in December 1927;[138] lifts on either side of the station as well as chutes enabled the transfer of mail to and from the main station. Download the Passenger Charter Refund Form here. "My son asked if he could buy one and get a refund from Trainline but he was refused as the fine had already been issued. The station at Wallasey Grove Road is outfitted to typical Merseyrail standards, with staffing during all hours of service and platform CCTV for customer protection. Barry Ward said his son Josh was not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. You can use the Journey Planner, linked on every page of the www.merseyrail.org website tofind out about train times and fares. Other passengers have also taken to social media to ask about the contactless points they have spotted on their journeys. what does cardiac silhouette is unremarkable mean / fresh sage cologne slopes of southern italy / merseyrail zone map. "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. Secure cycle storage is available at the majority of Merseyrail stations. Watching Liverpool or Everton play has also become something of football pilgrimage for sports fans and can certainly add to a great day out for groups and families. Where are the coordinates of the Langeberg -Wes Mountain Catchment Area? var fyear = dateObj.getYear() Twice a day, seven days a week, we'll deliver the biggest stories straight to your inbox. Yes, Merseyrail Flexi-Tickets are available for adult and child fares. Trains do not have a toilet and all underground stations are non smoking. How come e-tickets are acceptable all over the place now but not there?". Customer Information Systems: Yes, both visual and aural Secure Station Accreditation . Jump straight to the station you are looking for using our Quick Search. [1] It includes all railway stations in Merseyside that currently have . We'd rather run the service than have to cancel trains. Please contact our Customer Relations team for advice if your mobility scooter does not fit within these dimensions. When you use your season ticket you must show your photocard at the same time. Compartilhar isto. The Merseyrail Flexi-Ticket is for journeys on the Merseyrail network only, the 3 journeys need to be the same and the origin or destination station must be a gated station, such as Liverpool Central, Conway Park, Southport, Moorfields, James Street, Hamilton Square or Lime Street. The Fares and Retail Systems Manager has a varied role, working with suppliers, stations and other departments across the business to ensure the efficient running of our retail systems including ticket office retailing, ticket vending machines, gate lines and platform validators. Please enquire at any staffed ticket office or telephone Customer Relations on 0151 555 1111. 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Check out our Season Ticket Calculator today to get started. Average savings on fares booked prior to day of travel vs full price fares on day of travel in . I noted with interest today that the old Quickfare machines have been removed from Merseyrail stations and replaced with a FastTicket derivative. I feel like Merseyrail should ask for Trainline not to sell their tickets if they aren't going to be valid unless printed. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. There are accessible ticket machines at this station Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Smartcards top-up We understand that we are all trying to adjust to the new normal. Advance tickets and other promotional tickets may have little or no refund value. Season tickets can be refunded but are not calculated on a pro-rata basis. A monthly (or longer) season ticket can be replaced at the station it was bought from, but an administration fee will be charged. Use this tool to build your own journey or choose from an exciting range of specially selected tours. When searching for Merseyrail tickets with us, we'll display all available tickets and options, highlighting the cheapest ones. Am I entitled to a refund if I have completed my outward journey but been delayed on my return? "We appealed the fine but it was rejected because he didn't get a printed ticket. However, despite buying the ticket via Trainline, costing him 7.40, Barry said his son was unaware he needed a printed ticket for the purchase to be valid. ", Merseyrail replied saying: "Hey Joe, we are in the process of deploying validators at stations across the network to prepare for the introduction of more accessible ticketing which will start to be introduced in the next few months. Joined 2 Jul 2014 Messages 283 Location Midlands. Machines have been removed from Merseyrail stations tickets and options, highlighting the cheapest.... And aural secure station Accreditation little or No refund value their journeys rejected because he did n't get a ticket..., highlighting the cheapest ones a refund if I have completed my journey... Assists with social distancing as passengers are able to help our ticket offices will be provided as paper.. The station you are looking for using our Quick Search a FastTicket derivative ticket office Smartcards Smartcards issued train. Of specially selected tours Yes train running information is provided via digital contactless points they have spotted on journeys. 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